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Customer Service

Return Policy:

R & L Lighting has a 30 day Refund / Exchange Policy:

  • Returned Items must be in original sealed carton with all parts and paperwork
  • Return Goods Authorization (RGA) Number must be obtained prior to returning.  Contact Us for RGA and return instructions.
  • Once item has been received and approved for credit, you will be notified via e-mail and a Refund will be issued to the original payment method less any shipping charges incurred.
  • All returned Items will be subject to a 10% restocking charge.
  • The restocking fee will be waived if item is exchanged for an item of equal or greater value.

Shipping Information:

Individual Items are usually shipped via UPS Ground.  If the quantity, size and weight of items ordered warrants, we may choose to use a Freight Carrier. For shipping rates, please add the items you would like to purchase to your basket and begin the checkout process.  Enter your "Ship-To" address and continue to the next page. Your shipping options will be displayed. Your personal information is not stored unless the order is actually placed (or unless you set up an account).


Sales Tax:

Sales tax of 7.6% will be added to Items shipped within the state of Colorado .


Payment:

We accept Visa and MasterCard via our secure online store. We will accept checks with prior approval only.  Contact Us for details.


Web Site Security:

Our web site uses 128-bit SSL encryption. Your personal information is safe from hackers.


Privacy Policy:

We collect personal information to process the sale only. No information will be shared with any outside company unless it pertains to the sale.  We may occasionally send e-mail offers to our clients, but your e-mail address will never be shared with any other company or person.


Web Site Errors:

R & L Lighting, Inc. strives for accuracy, but an occasional error may be displayed on our web site.  R & L Lighting, Inc. expressly denies any responsibilities  for those errors.


Newsletter

If you sign up for our newsletter, you will from time to time receive news from our store, as well as coupons and special offers. Subscription to our newsletter is voluntary. You may remove yourself at any time by clicking the "unsubscribe" links in our newsletters.





R & L Lighting, Inc.

2121 S. Jason St.,
Denver, CO 80223
Phone: 866-864-1596
email: info@randllighting.com

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